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 One of my properties actually has a secondary policy because of both size and a second kitchen. Three properties have Optional Coverage for septic systems, in ground well pumps and in ground pool. I submitted a claim for system failure of pool pump. The claim was denied. According to the Choice Home Warranty technician the claim was denied for multiple reasons all of which the technician tried to assure the claim adjuster were NOT the reasons for the failure. Choice Home Warranty advised me they would consider a second opinion by a licensed pool company and the total cost of inspection and opinion must be borne by me. I did that. The second company affirmed the opinion of the initial company. The claim was still denied. When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance. " That is not the reason for the failure and can be certified by the two pool companies.

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Fortunately, I watched the plumber closely and stopped him when he uncased a reciprocating saw. Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner. The warranty company is really the client, not the homeowner. I think the fact that neither the ten home warranty companies contacted nor the National Home Service Contract Association chose to respond to Angie's List's interview requests speaks volumes about the character of the industry. I bought a home last year and at the suggestion of my real estate agent purchased a home warranty plan with Old Republic.

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I had to call again and they had gotten somebody scheduled to come today between three and five, but I haven’t heard from anybody since. I will recommend 2 10's service. It’s not up to them that the contractor doesn’t show up because they have other contractors they can call. I just bought a home and have had a 2 10 warranty that came with the home. I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong.